Frequently Asked Questions

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How does your laundry pickup service work?

Our process is simple: you schedule a pickup time online, we collect your laundry, clean and fold it at our facility, and return it to you at your selected delivery time. You can track your order throughout the process through our system. We handle everything from sorting to folding, so you don't have to worry about laundry ever again!

What areas in Toronto do you serve?

We provide laundry pickup and delivery services throughout Toronto and the GTA, including Downtown Toronto, North York, Scarborough, Etobicoke, Mississauga, Markham, Vaughan, Richmond Hill, Pickering, Ajax, and surrounding areas. If you're unsure about your location, simply enter your postal code on our website to verify service availability.

How much does the service cost?

Our laundry service costs $1.29 per pound plus a $5 pickup and delivery fee. The average load typically weighs between 10-15 pounds, resulting in an average cost of $20-$30 per service. We weigh your laundry in front of you during pickup (or send you a photo if you're not present) to ensure complete transparency in pricing.

Do you offer same-day laundry service?

Yes! We offer same-day service for orders placed before 10am. Your clean laundry can be back to you in as little as 5 hours with our express service option. This makes us one of the fastest laundry delivery services in Toronto. For maximum convenience, we recommend scheduling your pickup in advance to secure your preferred time slot.

What if I'm not home for pickup or delivery?

We offer contactless pickup and delivery options. You can leave your laundry in a designated spot for pickup, and we'll return it to the same location. Just provide any special instructions when booking. Our drivers will follow your instructions precisely and send confirmation photos when your laundry is picked up and delivered.

Where can I get laundry picked up and delivered?

We offer laundry pickup and delivery throughout Toronto and surrounding areas. Our service extends to all residential areas, apartments, condos, and even businesses in the GTA. Simply enter your postal code on our website to confirm service availability at your specific location. We're constantly expanding our service area to reach more customers, so check back if your area isn't currently covered.

How much does laundry delivery cost in Toronto?

Our pricing is straightforward: $1.29 per pound of laundry plus a $5 delivery fee. We have no hidden fees, and you only pay for what we wash. The average customer spends between $20-$30 per order. For frequent customers, we offer subscription plans that provide a 10% discount on regular service. We also have special pricing for bulk orders and commercial clients.

Who offers the best laundry delivery in my area?

LaundryPickUp is rated as one of Toronto's top laundry delivery services with a 4.9/5 star rating based on over 500 customer reviews. We offer same-day service, professional cleaning, and competitive pricing that makes us the preferred choice in the GTA. Our dedicated team ensures your clothes are handled with care, and our sophisticated tracking system keeps you updated throughout the process.

Can I get laundry delivered same day in Toronto?

Yes! We offer same-day laundry delivery in Toronto for all orders placed before 10 AM. Your freshly cleaned clothes can be back at your doorstep in as little as 5 hours with our express service. We've optimized our operations to provide the fastest turnaround times in the industry without compromising on quality. For same-day service, we recommend booking online as early as possible to secure your spot.

What types of laundry do you handle?

We handle most everyday laundry items including clothes, bedding, towels, and linens. For specialty items like formal wear, wedding dresses, or items requiring dry cleaning, we offer separate specialized services. We can process most fabrics safely, but recommend checking our care guide for specific information about delicate items. If you have questions about a particular item, please contact our customer service team before including it in your order.

How do I schedule a pickup?

Scheduling is easy through our website or mobile app. Simply select your preferred pickup and delivery times, provide your address, and we'll take care of the rest. You can also call us directly to schedule service. Our online booking system allows you to schedule appointments up to two weeks in advance, and you'll receive confirmation and reminder notifications via email or text message.

What detergents do you use?

We use high-quality, eco-friendly detergents as our standard option. We also offer hypoallergenic detergents for sensitive skin and can accommodate special requests for specific brands when specified at order time. All our detergents are phosphate-free and environmentally responsible. We also offer fragrance-free options and special treatments for stain removal when needed.

Do you offer recurring service?

Yes, we offer weekly, bi-weekly, and monthly recurring service plans. These plans come with a 10% discount and priority scheduling to ensure your laundry is always done on time. You can easily manage your recurring schedule through your account, including making changes or pausing service when needed. Many of our customers find that a regular schedule eliminates the stress of managing laundry altogether.

How do you handle delicate items?

We take special care with delicate items. Simply mark them as 'delicate' when scheduling your pickup, and we'll wash them on gentle cycles with appropriate temperatures and detergents. Our professional staff is trained to identify and properly handle different fabric types. For extremely delicate items, we recommend using our dry cleaning service for optimal care.

What if my clothes are damaged or lost?

While rare, if any items are damaged or lost in our care, we have a comprehensive protection policy. Contact our customer service within 48 hours of delivery, and we'll work with you to resolve the issue promptly. We may request documentation such as photos or purchase receipts for higher-value items. Our goal is to ensure complete customer satisfaction, and we take full responsibility for any issues that may arise during the cleaning process.

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