Privacy Policy

Privacy Policy

1. Information We Collect

We collect personal information when you use our services, including but not limited to:

• Personal Identification Information: Name, email address, phone number, and physical address.
• Payment Information: Credit card details and billing information necessary to complete your transactions.
• Service-related Information: Laundry pickup and delivery times, specific cleaning instructions, and other preferences related to your order.
• Website Usage Data: Information about how you interact with our website, including IP address, browser type, device type, and pages visited.
• Customer Feedback: Reviews, ratings, and comments you provide about our services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and deliver the services you request, including laundry pickup, washing, folding, and delivery.
• To process payments and handle billing inquiries.
• To communicate with you regarding your order, including updates on pickup and delivery times.
• To improve our website, customer service, and the overall customer experience.
• To send you promotional offers, newsletters, or other marketing communications, if you have opted to receive them.
• To analyze usage patterns and improve our service offerings.
• To comply with legal obligations and resolve any disputes.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption of sensitive data, including payment information, during transmission using SSL technology.
• Regular security audits and updates to ensure the protection of our database.
• Access controls to limit who can view or modify your personal information within our organization.
• Employee training on data privacy and security practices.
• Physical security measures at our facilities to protect computer systems and paper records.

However, no method of transmission over the internet is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as payment processors or delivery partners.
• Legal Compliance: Law enforcement, governmental agencies, or authorized third parties when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

These third parties are required to maintain the confidentiality of your information and are not permitted to use it for any other purpose than what we've authorized.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience on our website. Cookies are small data files that are placed on your device when you visit a website. They help us:

• Remember your preferences and settings.
• Understand how you interact with our website.
• Improve site performance and functionality.
• Provide personalized content and recommendations.
• Analyze traffic patterns to improve our services.

You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for the content or practices of these websites. We encourage you to read their privacy policies before providing any personal information.

7. Access to Your Information

You have the right to access, correct, or delete your personal information that we hold. You may request to:

• Access the personal information we have about you.
• Correct inaccuracies in your personal information.
• Delete your personal information from our records.
• Withdraw consent for future data collection.
• Obtain a copy of your personal data in a structured, machine-readable format.

If you would like to exercise any of these rights, please contact us at info@pickuplaundry.ca.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information from our records promptly.

9. Changes to This Privacy Policy

LaundryPickUp reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By continuing to use our services after any changes are made, you agree to the updated Privacy Policy.

10. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada. Any disputes arising from the use of your personal information will be resolved under the exclusive jurisdiction of the courts in Ontario.

11. Contact Us

Last Updated: May 20, 2025